Privacy Policy – Migraciones.co | Colombian Visa Advisory

Introduction

Migraciones.co (hereinafter “the Company”, “we”, “us”, or “our”) operates the website https://migraciones.co and provides Colombian immigration advisory services. We are committed to protecting the personal data of our clients, prospective clients, and website visitors.

This Privacy Policy describes how we collect, use, store, protect, and share your personal data in compliance with Colombian Law 1581 of 2012 on the Protection of Personal Data (Ley Estatutaria de Protección de Datos Personales), Decree 1377 of 2013, and other applicable regulations. By using our website or services, you acknowledge that you have read and understood this policy.

Data Controller

The entity responsible for the processing of your personal data is:

Company: Migraciones.co
Email: info@migraciones.co
Phone: +57 333 2832405
Address: Medellín, Antioquia, Colombia

For any inquiries or requests related to your personal data, please contact us at the email address above.

Data We Collect

We collect personal data that you voluntarily provide to us, as well as data automatically generated when you visit our website:

Information You Provide

Full name
Email address
Phone number
Nationality and country of residence
Type of visa or immigration service of interest
Content of messages sent through our contact form or by email
Documents submitted in connection with visa applications (where applicable)

Information Collected Automatically

IP address and approximate geographic location
Browser type and version
Pages visited and time spent on each page
Timestamps of visits
Referring website or source

Purpose of Processing

We process your personal data for the following purposes:

Responding to consultation requests: To reply to inquiries submitted through our contact form, email, or phone.
Providing immigration advisory services: To deliver the visa guidance and document preparation services you have engaged us for.
Client communications: To send updates, appointment reminders, and case-related information relevant to your immigration process.
Marketing communications: To send informational newsletters or service updates, only with your prior and explicit consent, and always with an easy option to unsubscribe.
Legal compliance: To meet obligations imposed by Colombian law, immigration authorities, or competent judicial bodies.
Website improvement: To analyze usage patterns and improve the functionality and content of our website.

Legal Basis for Processing

We process your personal data on the following legal grounds under Colombian Law 1581 of 2012:

Consent (Art. 9, Law 1581/2012): When you submit a contact form, request a consultation, or subscribe to communications, you provide explicit consent to the processing of your personal data for those purposes.
Contractual necessity: When you engage our advisory services, processing your data is necessary to deliver the agreed services.
Legal obligation: In certain cases, we are required by Colombian law or competent authority to process or disclose personal data.
Legitimate interest: We may process certain data to improve our services, prevent fraud, and ensure the security of our website and systems.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties. We may share your information only in the following limited circumstances:

Colombian immigration authorities: When required by law or necessary for the processing of your visa application, we may share relevant data with the Cancillería de Colombia, Migración Colombia, or other competent government bodies.
Trusted service providers: We work with third-party providers (e.g., cloud hosting, email platforms, document management tools) who process data on our behalf under strict confidentiality and data protection agreements.
Legal proceedings: We may disclose data when required by a valid court order, legal process, or government request under applicable Colombian law.

International Data Transfers

Your personal data may be stored or processed on servers located outside Colombia (for example, through cloud services operated in the United States or the European Union). In such cases, we ensure that equivalent data protection measures are in place, consistent with the standards required under Colombian Law 1581 of 2012 and applicable international frameworks.

By using our website and services, you consent to the transfer of your personal data to countries outside Colombia where our service providers operate, provided that such transfers comply with applicable privacy law.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law:

Contact and inquiry data: Retained for 5 years from the date of last interaction.
Active client data: Retained for the duration of the service relationship plus 5 years after its conclusion.
Legal and regulatory obligations: Certain records may be retained for longer periods as required by Colombian tax, civil, or immigration law.

Once the retention period expires, data is securely deleted or anonymized.

Your Rights (Habeas Data)

Under Colombian Law 1581 of 2012, you have the following rights regarding your personal data:

Right to know: You may request information about what personal data we hold about you and how it is being used.
Right to update: You may request that inaccurate or incomplete data be corrected or updated.
Right to rectification: You may request correction of errors in your personal data.
Right to deletion: You may request that your data be deleted when it is no longer necessary for the original purpose, provided no legal retention obligation applies.
Right to revoke consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
Right to file a complaint: If you believe your data protection rights have been violated, you may file a complaint with the Superintendencia de Industria y Comercio (SIC) at www.sic.gov.co.

To exercise any of these rights, please contact us at: info@migraciones.co. We will respond within the timeframes established by Colombian law.

Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and analyze website performance.

Essential cookies: Required for basic website functionality (e.g., navigation, session management). These cannot be disabled without impairing core site features.
Analytics cookies: Used to understand how visitors interact with our site (e.g., pages visited, time on site). These are only placed with your explicit consent.
Marketing cookies: Used to display relevant content or advertisements. We do not currently use third-party advertising cookies.

You may control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

Encrypted data transmission using HTTPS (SSL/TLS)
Access controls limiting data access to authorized personnel only
Secure storage and regular security reviews
Confidentiality obligations for all personnel who handle personal data

While we strive to protect your personal data, no system is entirely immune to risk. If you believe your data has been compromised, please contact us immediately at info@migraciones.co.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will post the updated version on this page with a revised “Last updated” date.

We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

Last updated: April 9, 2026.

Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to us:

Email: info@migraciones.co
Phone: +57 333 2832405
Location: Medellín, Antioquia, Colombia

We will respond to all legitimate privacy-related requests within the timeframes established under Colombian Law 1581 of 2012.